Shipping Policy

Last updated: March 18, 2026

Thank you for visiting and shopping at Single Origin Club. We have found it best to set a delivery expectation for our customers, as each order is a bag of coffee created specifically for the customer. This means the freshest coffee possible, and that process takes time. It is worth the wait. 

The following are the terms and conditions that constitute our shipping policy.

1. Process and Shipment Time

All orders are processed every business day for the following day (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Note: During peak holiday seasons, processing times may increase.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. If you subscribe, the shipping is on us. 

Each order is unique, and the shipping package and method are based on what is best for the package. In general:

  • 1 - 12oz package ships via USPS 1st class
  • 2-8 packages ship via USPS Priority Mail (flat rate or regional
  • 9+ ship via UPS ground

The order-to-ship time is generally 3-5 business days. Ship to delivery is generally 1-5 business days. The result is coffee arriving at you right at the peak of flavor.

All orders are shipped USPS or UPS. Expedited shipping is not available, as it only creates false expectations. 

Note: Delivery may be delayed due to courier issues, weather, or high volume. 

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. 

4. Customs, Duties, and Taxes

Single Origin Club is not responsible for any customs and taxes applied to your order. All fees incurred during or after shipping are the customer's responsibility (e.g., tariffs, taxes). 

5. Damages and Lost Packages

Single Origin Club is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We currently ship only to the continental United States of America. 

7. Incorrect Addresses / Returns

If an order is returned to us by the carrier due to an incorrect shipping address, failed delivery attempts, or refusal by the recipient, it will be classified as a Return to Sender (RTS) order. We aim to resolve RTS cases in a timely and customer-focused manner.

Customer Notification & Resolution

Upon receipt of an RTS order, we will attempt to contact the customer using the email address and/or phone number provided at checkout.

The customer will have 5 calendar days from the date of our first outreach to respond and provide a valid, updated shipping address.

Once we receive the corrected address, we will ship a replacement order and may charge a reshipping fee.

No Response Policy

If the customer does not respond within 30 calendar days, the order will be considered abandoned.

In such cases, no refund will be issued.

We are not responsible for any loss resulting from unclaimed or unresponsive RTS cases beyond the 5-day window 

8. Contact Us

If you have any questions about this Shipping Policy, please contact us:

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