Last updated: March 18, 2026

At Single Origin Club, we take great pride in the quality of our beans and want you to enjoy every cup. Because coffee is a perishable agricultural product, we have established the following policy regarding returns and refunds:

1. Returns & Exchanges

Due to the food-based nature of our products, all sales are final. We do not accept returns or offer exchanges based on personal taste preferences, selection errors, or change of heart. Please do not send your coffee back, as we have to discard any returned product.

2. If We Make a Mistake

We are human, and while we strive for perfection, mistakes happen! If you receive the wrong product (e.g., the wrong roast, weight, or grind type), we want to make it right immediately.

• Please contact us at hello@thesingleoriginclub.com within 3 days of delivery.
• Include your order number and a photo of the incorrect item.
• We will ship the correct items to you as soon as possible at no additional cost.

3. Damaged or Lost Shipments

If your order arrives damaged during transit, please reach out to us within 48 hours of delivery with photos of the packaging and product. We will work with the carrier to try to resolve the issue.

4. Subscription Cancellations

You can manage or cancel your subscription at any time through your account portal. Please note that cancellations must be made at least 24 hours before your next scheduled billing date to avoid being charged for that cycle. Once an order has been processed and roasted, it cannot be canceled or refunded. Prepaid subscriptions are non-refundable (e.g., 3-, 6-, or 12-month bundles). We do not offer pro-rated refunds for any unused portion of a prepaid term. If you choose to "cancel" a prepaid subscription, you will continue to receive your scheduled coffee deliveries until the full prepaid balance has been fulfilled. No further charges will be applied after the term ends.

5. Sales or Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.