Last updated: March 18, 2026

Scope

This Privacy Policy describes how we and our affiliates (referred to as “Single Origin Club,” “we,” or “our” as applicable) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies to information that we collect when you use or access our websites, mobile applications, and online services (collectively the “Services”) that display or link to this Privacy Policy, or when you otherwise interact with us.

In some cases, we may provide different or additional policies or notices about our information practices, in which case those notices will supplement or replace the disclosures in this Privacy Policy. For instance, depending on where you reside, our “Notice at Collection and U.S. State Privacy Notice” may apply in addition to this Privacy Policy. Please refer to that notice for state-specific disclosures and information about exercising certain privacy rights.

We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you. If you have questions about this Privacy Policy or our information practices, please contact us.

Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We also collect various types of data about you, as described below.

• Contact and account information. We collect information when you make a purchase or create an account or profile with us, including your name, address, phone number, email address, username, password, purchase history, and any other information you choose to provide.
• Interests and demographic information. In order to better understand our customers and offer products and services of interest to you, we may collect information from or about you that indicates your interests or demographic information. Examples may include geographic location, favorite products, or transactional information about the product or services that you purchase.
• Payment information. If you make a purchase, we work with a third-party payment processor to collect and process your billing address and payment method information.
• Customer service and feedback. We may collect information from you when you request customer support or information from us, provide feedback or reviews about your experience with us or our products, or otherwise communicate with or contact us. If you contact customer service through our email  or by phone, we may monitor and retain those conversations, including for training purposes.
• Social media account information. If you link a third-party social media account with your Single Origin Club account, we may collect information from the social media platform, in accordance with the authorization procedures determined by the platform.
• Consumer-Generated Content. We may collect content that you create and then share with us on third-party social networks or through our Services. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, online community features, consumer engagement, and third-party social networking.
• Location information. We may collect or infer information about your location based on your zip code, postal code, or IP address.

How We Collect Information

There are several ways we may obtain information about you. Single Origin Club collects information from you (a) that you provide directly to, (b) that we collect automatically when you use our Services, and (c) that we receive from other sources.

• We collect information from you directly. We collect information when you use our Services or otherwise interact with us. This includes when you place an order online, provide a review, sign up for marketing communications, and register for an account with us. We may collect information when you join a loyalty program or enter a promotion or contest, or if you participate in any of our surveys.
• We collect information automatically. We automatically collect information about your interactions with our Services and our marketing communications, using cookies, pixels, session replay, and similar technologies. We use these technologies to improve our Services and our marketing communications, provide certain functionality, analyze use of our Services, enhance your experience, see which areas and features of our Services are popular, and count visits. They also help us understand information like access times, pages viewed, links clicked, and the page you visited before navigating to our Services. 
• We get information about you from other sources. We may receive information about you from our business partners and affiliates. We may also acquire information from other sources, such as when you place an online order through a third-party and to help us maintain the accuracy of the information we collect, personalize your experience with the Services, target our communications so that we can inform you of products and services or other offers that may be of interest to you, measure ad quality and responses, and for internal business analysis or other business purposes. We may also receive information about you from our “tell-a-friend” program, and friends who want to send you a product.
• From our service providers, including when we engage them to enable certain technology, and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

Use Of Information

We may use the information that we collect from and about you for a variety of business purposes, as follows:

• We use information to communicate with you. We may use information to answer your questions and comments, including providing you with information about this Privacy Policy or our Terms of Use. We may also use information to provide you with customer service. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• We use information so you can purchase our products. We may use information to process and fulfill orders. We may use information to process your registration with our Services so you can use our features.
• We use information to improve our products and Services. We may use information to make our Services better.
• We use information for marketing and advertising purposes. We provide you with information about new products and special offers or promotions which may include advertisements for our products and services that are tailored to you. We may also use information to run sweepstakes or contests. We deliver content to you through various channels, such as email and social media platforms. If you wish to opt-out of marketing emails, please see the “Your Choices” section below. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Provide, Tailor, and Improve the Services. We may use information to personalize your experience with us, including saving preferences or settings. This may include customizing the content you see or making it easier for you to log into your account. In order to personalize the Services, we may analyze your preferences, information, and habits. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• We use information to protect our company and others. We use information to detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity. We also use information to protect the rights and property of Single Origin Club and others.
• We may combine the information we receive from and about you. For example, we may combine information you provide to us and information we automatically collect through our Services, as well as information collected offline, across other computers or devices that you may use, and from third-party sources.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• We use information for other lawful purposes or as we may disclose to you. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Targeted Advertising And Analytics

We engage others to provide analytics, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, pixels, web beacons, SDKs, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, order information, items added to your cart, and conversion information. This information is used to deliver advertising targeted to you on other companies’ sites and mobile apps, understand effectiveness of this advertising, analyze and track data, determine the popularity of certain content and better understand your activity. Some of our advertising partners also enable us to translate your email address or phone number into an identifier that can't be used to identify you personally. Our advertising partners then use that unique identifier to show ads that are more relevant to you across the web and in mobile apps.

You can opt-out of ad targeting via cookies and similar technologies on our websites by clicking the “Your Privacy Choices ” link in the footer of our website. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device or browser, or if you clear your browser’s cookies. 

Disclosure Of Information

We disclose information about you as described in the Targeted Advertising and Analytics section and in the following ways:

• We disclose information to our vendors and service providers. We make personal information available to our vendors, service providers, contractors, and consultants who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, financing, fraud prevention, customer service, data enrichment, analytics, and marketing.
• We disclose information to other users and the public. If you provide a product review or otherwise post content on the Services, other users of the Services will be able to see this information.
• We disclose information if we think we have to in order to comply with the law or to protect ourselves. For example, we may disclose information in response to a court order or subpoena. We will disclose information if a government agency or regulatory body requests it and we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process. This includes disclosures to U.S. and non-U.S. law enforcement and regulatory authorities. We may also disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Single Origin Club, our users, the public, or others.
• We disclose aggregate or anonymous information. Where permitted by applicable law, we may disclose aggregate, anonymous, or de-identified information that cannot reasonably be used to identify you. We maintain and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.
• We disclose information as permitted by law and for other reasons we may describe to you, including when we have your consent or you intentionally direct us to make personal information available to third parties.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Sites And Content

The Services may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of these sites, nor does our Privacy Policy apply to other sites. We have no control over the information that is collected, stored, or used by third-party sites, so please read each site’s privacy policy carefully.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Your Choices

• Account Information. You can access, correct, or delete certain information stored within your online account by logging into your account at any time.
• Cookies and Similar Tracking Technologies. We use cookies and similar tracking technologies as described in this Privacy Policy. You can usually adjust your browser settings to remove or reject browser cookies. You can also adjust certain settings for cookies and similar technologies by clicking the “Your Privacy Choices” link found in the footer of our website and following the instructions in the pop-up window.. Please note that removing or rejecting cookies could affect the functionality of our Services.
• Communication preferences. You may opt-out of receiving text messages or promotional emails from us at any time. To opt out of text messages, please send a reply text that says ‘STOP’. To opt out of promotional emails, please follow the unsubscribe instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account, or orders.

Your Rights And Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have the right to request access to the personal information we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
• You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
• We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that we delete it. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security And Retention Of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Additional Disclosures For Specific Jurisdiction

State-Specific Disclosures

Some U.S. states have privacy laws that require specific disclosures and grant their residents certain rights. If you reside in California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, this U.S. State Privacy Notice together with our Privacy Policy, applies to you. This Notice also serves as our California notice at collection.

We may update this Notice from time to time. If we make changes, we will notify you by revising the Last Updated date above. If we make material changes, we will provide you with additional notice (such as by adding a statement to our websites and mobile apps or sending you a notification). We encourage you to review this Notice regularly to stay informed about our information practices and the choices available to you.

Collection, Use, And Disclosure Of Personal Information

Our Privacy Policy explains how we collect, use, and disclose your personal information, as well as our targeted advertising and analytics practices. As required by certain state privacy laws, we use the tables below to explain this same information.

Collection, Use, And Disclosure Of Personal Information For Business Purposes